Shipping policy
Shipping Fees & Time
- Shipping Fee: CHF 35.90 for orders below CHF 1000
- Free Shipping: On all orders over CHF 1000.
Worldwide Delivery
We ship worldwide from Switzerland using DHL Standard Shipping.
Estimated delivery times are approximately 4–10 business days, excluding weekends, public holidays, customs clearance, and unforeseen courier delays.
If you require Express Shipping, please contact our Customer Service team before placing your order at:
info@solaraqua.ch
Order Preparation & Shipping
Our delivery process is divided into two stages: Order Preparation and Shipment Delivery.
Order Preparation Time
In Stock Products
Items available in our warehouse are generally prepared and dispatched within 1-2 business days after payment confirmation.
Pre-Order & Limited Edition Pieces
Certain products may be produced or assembled on demand. In these cases, preparation may require up to 30 business days before shipment.
Order Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your DHL tracking number to monitor your shipment in real time.
Please ensure that all shipping and contact information entered at checkout is accurate to avoid delays or failed deliveries.
Important Information
- Orders are processed only after payment confirmation.
- Multiple items within the same order may be shipped separately depending on product availability.
- Delivery times are indicative and not guaranteed.
- Solar Aqua is not responsible for delays caused by couriers, customs authorities, weather conditions, or force majeure events.
Customer Support
For shipping assistance, order updates, or special delivery requests, please contact our Customer Service team: info@solaraqua.ch