Prima Abyss Deep Black - Leather Strap

You can return or exchange your watch within 7 days of delivery.

Before you ship anything, email us to get a return code. The watch must be new, unworn and in its original packaging with all accessories. 

Refunds are issued once our laboratory has checked the watch.

Discover Our Returns & Exchanges Policy.

Shipping Fees & Time

• Cost Shipping: CHF 35.90 for orders below CHF 1000
• Free Shipping: On all orders over CHF 1000.

Worldwide Delivery

We ship worldwide from Switzerland using DHL Standard Shipping.

Estimated delivery times are approximately 4–10 business days, excluding weekends, public holidays, customs clearance, and unforeseen courier delays.

If you require Express Shipping, please contact our Customer Service team before placing your order at:
info@solaraqua.ch

Order Preparation & Shipping

Our delivery process is divided into two stages: Order Preparation and Shipment Delivery.

Order Preparation Time

In Stock Products

Items available in our warehouse are generally prepared and dispatched within 1-2 business days after payment confirmation.

Pre-Order & Limited Edition Pieces

Certain products may be produced or assembled on demand. In these cases, preparation may require up to 30 business days before shipment.

Order Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your DHL tracking number to monitor your shipment in real time.

Please ensure that all shipping and contact information entered at checkout is accurate to avoid delays or failed deliveries.

Important Information

• Orders are processed only after payment confirmation.
  
• Multiple items within the same order may be shipped separately depending on product availability.
  
• Delivery times are indicative and not guaranteed.
  
• Solar Aqua is not responsible for delays caused by couriers, customs authorities, weather conditions, or force majeure events.
  

Customer Support

For shipping assistance, order updates, or special delivery requests, please contact our Customer Service team: info@solaraqua.ch

All orders are shipped from Switzerland.

Product prices displayed on the website do not include VAT, import duties, local taxes, or customs fees unless otherwise stated during checkout.

Any applicable import charges remain the responsibility of the customer.

Customs inspections may occasionally cause additional delivery delays that are outside of our control.

International Guarantee

Solar Aqua is pleased to have you among our customers, we inform you that the watch you have purchased is guaranteed against all manufacturing defects for 24 months from the date of purchase. Any part found to be defective due to a manufacturing issue, as determined by our technical service, will be replaced free of charge. The following are excluded from the warranty: defects resulting from accidents or improper use (impact, crushing, etc.), the use of non-prescribed batteries, batteries left discharged inside the watch, alterations, damage, repairs, or interventions by unauthorized third parties. Also excluded from the warranty are: batteries, glass, discoloration of the plating or color, a consequence of normal wear and normal aging of the watch.